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(Answered) Joan Wilson was hurriedly leaving the office of Raymond Pressly, the Chairman and CEO of MailPress Corporation. As the newly hired CIO she had not...


Joan Wilson was hurriedly leaving the office of Raymond Pressly, the Chairman and CEO of MailPress Corporation. As the newly hired CIO she had not...


Hello everyone, attached is the project scenario, and the excel sheet attached is the template which we need complete for this homework. Instructions Use the business scenario information provided, identify and prioritize four critical business processes for each business area and perform a risk assessment following the Risk Assessment Form provided and as identified by further research.What is a business area in this scenario? Marketing, Human Resources, Payroll, etc. You are to list these (and you can use your own names or labels), then identify four critical business processes for each area. For example:Accounting:         Creating billing invoices         Management company financial assets         Producing financial reports         Collecting customer payments After laying out those 4 processes (these are just examples), you will then work through the matrix. Without this, it is hard to just take a generalized business area and provide mitigation steps. So, on your risk assessment spreadsheet, please ensure that you state the business areas and then provide 4 processes for each of these areas. You will then assess the risk for each of the four processes as you traverse across the matrix.First, take time to read the business scenario that is provided as part of your assignment instructions. You want to look at it from the perspective of identifying business areas and business processes. So, just what does this really mean?Let's refer to the concept of a business area and a business process. For example, payroll is a business area, and "issue paychecks" is a business process. So, what is a business area in this scenario? Marketing, Human Resources, Payroll, etc. You had to list these (and you can use your own names or labels) and then identify four critical business processes for each of these areas. You will then best to fill out the spreadsheet and submitThe following is the scenario you are to use for your individual analysis assignment and your

 

team project.

 

Joan Wilson was hurriedly leaving the office of Raymond Pressly, the Chairman and CEO of MailPress

 

Corporation. As the newly hired CIO she had not expected her second meeting with Mr. Pressly would be

 

so soon or under such disturbing circumstances. Mr. Pressly had been waiting for her arrival in this

 

morning with the news of the fire at End Point, Inc. last week. End Point provided web hosting services

 

for a number of companies in the Pittsburgh area including the local Steel City Arena Football Team to

 

which Mr. Press had an ownership stake. The fire had been devastating, turning the 75 servers in the web

 

hosting data center into a mass of melted plastic and metal. “It has been seven days and the Steel City’s

 

website is still down and so are our opening day ticket sales.” Mr. Press had stated in the call that brought

 

Joan to the 8:00 am meeting. “What would we do if something like that happened here?” he asked.

 

Joan Wilson had asked her Executive Assistant to grab a copy of the company’s Business Recovery Plan

 

so she could bring it to her meeting with Mr. Pressly. It only took about two minutes for Mr. Pressly to

 

realize that the plan was written before the merger with Flair Mail Marketing three years ago, which had

 

more than doubled the size of MailPress. Not only did it fail to cover the company in full but the changes

 

to the business practices and support systems, in particular the move to the Internet and World Wide

 

Web, were not even discussed. Further, while the plan was strong on Disaster Recovery for situations

 

such as that at End Point, it was almost silent on Business Continuity. The one advantage to being on the

 

job for four weeks was she was not the focus of Mr. Pressly’s ire. On the other hand she quickly realized

 

that she was not knowledgeable enough of the company’s operations to update this plan without

 

significant involvement from the various departments in the company.

 

MailPress Corporation is a mail marketing /web advertising company operating seven different facilities in

 

four states. The company has over 2000 clients of varying sizes and portfolios. Mail marketing involves

 

mailing and distribution of advertising as well as promotional products ordered through the mail, television

 

or Internet. Net income last year exceeded 100 million dollars for the first time in spite of the economic

 

situation. There are currently about 6200 employees, with 800 headquartered in Pittsburgh,

 

Pennsylvania. Its largest operations are in Canton, Ohio and Baltimore, Maryland with 3100 and 1800

 

employees in each area respectively. The merger with Flair Mail occurred 27 months ago. Although

 

financial data has been directed to the headquarters datacenter, operational data is still retained at three

 

locations in Canton, Baltimore and Pittsburgh. Each facility is supported by the geographically closest

 

data center with three in Ohio, two in Maryland and two in Pennsylvania.

 

Over the past two years the major focus of the IT department has been to standardize the IT infrastructure

 

and software across the company. Human Resources, Accounting and Payroll have been centralized in

 

Pittsburgh as have been all of the web server operations. Marketing and Operations have been

 

standardized but data are unique at each hub location where data centers reside. Select data for the

 

Corporate MIS is automatically fed from the hubs. Although there were a few hurdles in implementing the

 

current environment, for the past three months things have been working quite smoothly which probably

 

in part resulted in Wilson’s predecessor’s decision to retire. Joan Wilson had been looking to further

 

consolidate Marketing and Operations before this latest discussion with Mr. Pressly who highlighted a

 

much more pressing issue, the disaster recovery planning.

 

At the 2 PM Executive Council Meeting, this became the number one issue on Mr. Pressly’s agenda.

 

Wilson was asked what she needed to make this happen. Wilson would assign her sharpest project

 

manager to lead a focus group to update the Company’s Disaster Recovery Plan and to develop an

 

effective Business Continuity Plan given the current and projected future operational environment and

 

needs. She highlighted the need for the executives of each department to assign a knowledgeable expert

 

to assist in this effort. She made it clear that these individuals will need to be empowered to obtain the

 

support necessary from their counterparts anywhere in the organization. Mr. Pressly endorsed Wilson’s

 

initiative and informed the Council that next month’s key agenda item would be to review the completed

 

plan for implementation costs and schedule.

 


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