Norman booked a reservation for two nights at the Overlook Resort to attend the National Furniture Expo at the convention center about a mile from...
Furniture Expo at the convention center about a mile from the hotel. Norman reserved a package
that included 2 nights in a single king room at $200 per night and free shuttle transportation
between the hotel and the convention center. The regular room rate for a single king at the
Overlook was $300 per night. When he paid the $400 with his credit card for his reservation on
the hotel's website, Norman clicked on "I agree to the Terms and Conditions," but he did not read
them. If he had read them, he would have seen these statements:
No cancellations, no refunds.
Check-out time12 noon
Please deposit valuables at the front desk
Norman arrived at the Overlook in a taxi on the first day, and Bobbie the bellman came out and
took two suitcases out of the taxi and gave Norman a claim ticket with "2" written on it. Bobbie
left the two bags on the curb while he helped another guest out of her car, and while Bobbie
wasn't looking Norman put his backpack on top of the other two bags. Then Boris the Bad Guy
came by and stole one of the suitcases. Then Bobbie came back and put the other suitcase and
the backpack in the hotel bag room.
At the front desk, Priscilla the rooms manager told Norman the hotel was oversold and he was
being walked to the Fawlty Towers about 10 miles away, but she guaranteed that the Overlook
would have a room for him the second night. Priscilla gave Norman a voucher for one night at
the Fawlty Towers. Norman looked up the Fawlty Towers online and saw it had 0.5 stars and a
lot of really bad reviews, so he gave the voucher back to Priscilla and demanded a room at the
Overlook. Priscilla gave the voucher back to Norman and said, "You've already paid for it you
might as well take it." Norman tore up the voucher and walked to the Ivory Towers next door,
where he paid $500 for a deluxe suite for one night.
After checking in at Ivory Towers, Norman got off the elevator on the wrong floor. While he
was waiting for the elevator to return, someone hit him over the head with a baseball bat,
cracking his skull, and stole his wallet containing $5,000 cash. Hazel the maid saw Norman on
the floor, but she thought he was drunk so she just left him there. When Norman woke up, he
decided to take the stairs to his floor. On the door to the stairwell Norman saw a sign that said,
"Please Be Careful on the Stairs." When he entered the stairwell, it was very dark, but he went in
anyway. About halfway up the stairs, he slipped on a small patch of oil and fell to the bottom of
the stairs, breaking his left ankle.
When he finally got to his room, Norman put his Rolex watch in the in-room safe and then went
to the hotel's nightclub, Trix. Steve the bouncer let in 10 ladies ahead of Norman for free, then
charged Norman $20. Norman said, "That's illegal," but Steve just pointed to a small sign near
the door that said, "Private Club." Norman ran past Steve into the club and Steve chased him,
caught him, and threw him to the floor, breaking Norma's right arm. Steve dragged Norman to
the security office and handcuffed him to a chair.
When he was sitting there waiting, Norman noticed pictures of two guys on the office wall -- one
had the words "WANTED: THE LOUISVILLE SLUGGER" under the picture and the other had
the words "WANTED: BORIS THE BAG THIEF." After half an hour Steve let Norman go and
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